Designs are Hand Printed:
So slight anomalies, variations in colour & design placement are to be expected.

Big Bone China Mug Dimensions:
14oz: 9cm High x 9cm Dia | Weight: 255gr

Small Bone China Mug Dimensions:
7oz: 8.4cm High x 7.5cm Dia | Weight: 185gr

Ceramic Mug Dimensions:
10oz: 9cm High x 8cm Dia | Weight: 310gr

Packaging:
Both the Bone China & Ceramic Earthenware mugs and cups are despatched in protective Polystyrene Mug & Cup Boxes to ensure they are received in good order.

Design Placement:
All designs are either wrap-around or have the design placed on both the front and back sides of the mug.

All products are made to order so please factor the time-to-make below, along with the delivery timeframe, into your required by date.

• The processing time for both Personalised & Non-Personalised products is 3 working days.

Note: All products are made to order, so please factor in the 3 working day processing time when determining your required-by delivery date.

Standard UK delivery
Despatched using Evri tracked service which has a base rate of £2.80 for anything up to 1 kg and includes cost of packaging. Prices then increase based on a rate table for 1-2kg, 2-5kg, 5-10kg & 10-15kg. 
Once despatched, Evri aims to deliver in 2 - 4 working days (not guarenteed.)

Express UK delivery
Despatched using Evri tracked Express service which has a base rate of £3.30 for anything up to 1 kg and includes cost of packaging. Prices then increase based on a rate table for 1-2kg, 2-5kg, 5-10kg & 10-15kg. 
Once dispatched, Evri aims to deliver within 1 - 3 working days (not guarenteed.)

Northern Ireland, Shetland, Isle of Man and the Outer Hebrides.
The above destinations will incur a surcharge of £2.75.

Tracking: When your order has been made, packaged and shipped you will receieve a despatch notification email that with include details of the tracking information.

View the complete Shipping & Delivery policy

I cannot accept returns, exchanges, or cancellations as I have these printed upon order and they are custom.

I can only offer exchanges or replacements if there is a print or production error on the item you've received.

Contact me if you've received a defective or misprinted item and I will gladly replace it for you.

All of the mug types offered have a high gloss finish and are dishwasher proof and microwave safe.

Both the Ceramic & Fine bone china man mugs are incredibly durable and do not require much additional care apart from standard cleaning.

That said, if used frequently to drink very strong tea or coffee the mug may become stained on the inside. This is especially true for the fine bone china mugs.

So here's a top tip for keeping your mugs brilliantly white.
To remove stubborn stains fill the mug with warm water and add some baking soda, denture tablets or a little bleach and leave to soak for a couple of hours.
Once clean ensure you wash the mug thoroughly before reuse.